Speak slowly and clearly after the tone
 Another voicemail has been left that I can barely hear. What's more, after struggling to understand what was said I dialled the number I thought was quoted and got to through to someone for whom "this happens a lot."
Regardless of why you're calling someone remember to "speak clearly after the tone...."
at the start of the call clearly announce who you are and the company that you are calling from. If there is a problem with the message it will at least help people call you back;
slow your pace down. No need to cram 100 words into a ten second burst, speak slowly and clearly;
quote your phone number at least twice.
The final piece of advice is more technical. I've noticed quite a few companies who do not transmit their phone number (they appear as "Private Number" on my phone). Aside from the fact this can be illegal in some cases, it makes it even harder for me to find out who called. So don't just speak your number after the tone, leave it digitally.
If you don't leave a clear voice mail message you'll never get the chance to speak to the person who can make the decision you need.
Previously on this blog...
the global leader in Contact Center Consolidation 2.0
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A dozen beautiful images of Saturn
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Setting up shop in a new country: beyond the website
Building a website for multiple languages is not just about translation. It is a critical business decision that has to be taken carefully.
Why call centre staff deserve your respect
If call centre staff set the first impression for your business, why do we treat them so badly?
Becoming a Specialist? A hard decision to make ...
Specialising requires hard strategic decisions to be made about your business.
When good people move on
Losing a member of staff to another company is not necessarily a bad thing
The quest for quality in Agile Software Development
Why quality assurance remains a central part of project management, regardless of the use of Agile methods
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