The tale of two suits
 I wanted to buy a couple of suits and being an upstanding member of the community though I would visit my local tailor. I walked in, explained what I was looking for - about a 36" waist on trousers, dark colours, would prefer 2 pairs of trousers. Couldn't help me. The head started shaking before I got to the end, the arms never came from across his chest. So I left.
Then there was Burtons. I walked in, went straight to the suits and started looking at the suits. That was walk past two shop assistants. Apparently putting out stock is more important than customers, so I walked out again. Not a word was said.
So well done to Moss Bros. Engaging conversation, taking time to measure me, to understand what I was looking for, budgets, colours. Oh, and machine washable trousers means I don't need two pairs. And the chap who helped me out (OK, sold to me) found the right balance between being exceptionally professional and friendly.
It can be done - but it looks like small business needs to get its act together.
Previously on this blog...
the global leader in Contact Center Consolidation 2.0
2.0 has become a meaningless addition to already poor tag lines.
A dozen beautiful images of Saturn
Wired presents a dozen of the best images from the Cassini mission
Setting up shop in a new country: beyond the website
Building a website for multiple languages is not just about translation. It is a critical business decision that has to be taken carefully.
Why call centre staff deserve your respect
If call centre staff set the first impression for your business, why do we treat them so badly?
Becoming a Specialist? A hard decision to make ...
Specialising requires hard strategic decisions to be made about your business.
When good people move on
Losing a member of staff to another company is not necessarily a bad thing
The quest for quality in Agile Software Development
Why quality assurance remains a central part of project management, regardless of the use of Agile methods
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