About Ross Hall
 My career is long and varied and heavily influenced by the variety of industries and professions I've work with and the desire to learn....
Right now I run the back office for a telesales company that's part of a global bank - no names, no pack drills. Training, quality, IT, scripting, MI, they all fall under me, and it gives me the space I need to explore and experiment. More importantly, I've been able to rediscover the drive to get more from less and the qualities of leadership that have - in the past - led people to do amazing things with very little.
Before that I did a spell in Compliance and before that I ran my own consulting business working on business process reengineering, knowledge management and eBusiness. Those were fun, hard, lonely days.
If you want to go back further you'd have found me at IBM, working on Knowledge Management and eCommerce. This is where I learnt how real Account Managers work - and I've yet to come across any better than the best of these - and how large companies can afford to allow mavericks to experiment, create ideas and spin out some value.
This site is a meandering blog that is going to focus for the most part on delivering sales and what comes after the sale is made. I won't talk about the company I work for directly, nor will I name names, but I will draw on my vast experience.
So read on, dear reader, and of course all comments and thoughts are welcomed....
Previously on this blog...
the global leader in Contact Center Consolidation 2.0
2.0 has become a meaningless addition to already poor tag lines.
A dozen beautiful images of Saturn
Wired presents a dozen of the best images from the Cassini mission
Setting up shop in a new country: beyond the website
Building a website for multiple languages is not just about translation. It is a critical business decision that has to be taken carefully.
Why call centre staff deserve your respect
If call centre staff set the first impression for your business, why do we treat them so badly?
Becoming a Specialist? A hard decision to make ...
Specialising requires hard strategic decisions to be made about your business.
When good people move on
Losing a member of staff to another company is not necessarily a bad thing
The quest for quality in Agile Software Development
Why quality assurance remains a central part of project management, regardless of the use of Agile methods
© 2010 Ross Hall. All Rights Reserved.
If you wish to use any of the content from this site please contact me.
All contents provided for information purposes only.
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About Ross Hall